The Problem
ProColombia needed to onboard a portfolio of 100+ businesses to international trade services, delivering a consistent experience in both English and French.
Design Challenges
- Bilingual content: the program had to be equivalent in English and French.
- Diverse business backgrounds: companies had different levels of export experience.
- Scalability: the onboarding had to reach over 100 businesses without losing quality.
The Solution
I built a bilingual onboarding program in Articulate Storyline that standardized the onboarding experience. Scenario-based modules guided businesses through export services, requirements, and next steps.
How I Built It
I analyzed business needs, defined learning outcomes, designed bilingual content in Storyline, and deployed the program for English and French markets with LMS tracking.
Design Thinking
I focused on practical export scenarios and clear next steps, so businesses could quickly understand how ProColombia could support them.
Results & Impact
Over 100 businesses received consistent onboarding across both languages. Completion and satisfaction data confirmed the program was scalable and useful.
Outcome — Lorena
This project demonstrates my ability to deliver bilingual, scalable onboarding using scenario-based eLearning.
Outcome — Company
ProColombia streamlined onboarding and ensured consistent service delivery across English and French markets.
